We want every jar to earn its place on your table. If something is not right, contact us at support@polarventures.com and we will make it right.
30-day guarantee
You may request a refund or replacement within 30 days of delivery, including for jars you have already opened and tasted. Tell us what went wrong and we will refund the item or send a replacement.
How to start a return
- Email support@polarventures.com with your order number.
- Tell us which items are affected and whether you would prefer a refund or a replacement.
- We will reply with return instructions. Do not ship anything back before you hear from us.
Damaged or broken in transit
Glass sometimes loses an argument with a delivery truck. Send us a photo of the package and the breakage within 7 days of delivery and we will ship a replacement at no cost — no return shipment required.
Missing or lost shipments
If tracking shows delivered but nothing arrived, check with your household and neighbours first, then contact us. If a parcel is confirmed lost by the carrier, we will replace or refund it.
Refund timing
Approved refunds are issued to the original payment method through Stripe. Depending on your bank, funds typically appear within 5–10 business days of us processing the refund.
Return shipping costs
- If the fault is ours — wrong item, damage, or a quality problem — we cover return shipping.
- For a change of mind, original shipping charges are not refunded and return shipping is the customer's responsibility.
Non-returnable items
Gift cards and clearly marked final-sale items cannot be returned. Because honey is a food product, we cannot resell returned jars; you do not need to send opened jars back unless we ask.
Order cancellations and changes
Contact us as soon as possible. We can usually amend or cancel an order at any point before it ships. Once a label is created the order is on its way and must be handled as a return.
Contact us
POLAR VENTURES LLC
30 N Gould St Ste R Sheridan, WY 82801
support@polarventures.com
+1(786)340-6490