We answer every message
Contact Nectar
A real person reads this inbox — usually the same people who filled your jar. Most messages get a reply within one business day.
Customer service
- support@polarventures.com
- Phone
- +1(786)340-6490
- Mailing address
- POLAR VENTURES LLC 30 N Gould St Ste R Sheridan, WY 82801
- Support hours
- Mon-Fri 9am-5pm CST
Before you write
Order, delivery, and return questions are usually answered fastest in our policies:
Send us a message
Common questions
- Where is my order?
- Standard US orders ship within 1–2 business days and arrive in 3–5. You will get a tracking email as soon as the label is created — see our Shipping Policy for full details. Shipping Policy.
- My honey has crystallized. Is it spoiled?
- Not at all — crystallization is what raw honey does. Stand the jar in warm (not boiling) water for about ten minutes and stir.
- Can I return a jar I did not like?
- Yes. We back every order with a 30-day guarantee, opened jars included. Refund Policy.
- Do you sell wholesale or offer corporate gifting?
- We do both. Send us a note with the quantities you have in mind and we will put together pricing.